More and more organisations are realising the benefits of clearly modeled and documented processes. The graphical representation of processes allows the recognition of connections and the optimisation of processes.
When responsibilities change, the full documentation of the process supports a rapid familiarisation with the matters. By working through sequential tasks, processing errors can be avoided. Therefore, the process-centric view was made the main focus of the new revision of the EN ISO 9001 standard.
ENDA has recorded, documented and analysed numerous processes within the framework of various research projects. In doing this we were able to identify patterns that show up repeatedly in typical reporting processes and that accelerate the creation of future process models.
We use your preferred notation for documenting the processes or we can help you to choose the one that suits your purpose.
Critical to the success is our experience in guiding the interviews, the care we take in the implementation in the process model and an analytical understanding in the search for process optimisation.